Jira Service Management

{"xsrfToken":"040440d8-9989-4eb4-83b1-aece29ca36c9_4d8339a95265a62f192b74b9edef41a36b3d7a3b_lout","branding":{"id":"4","key":"itr","name":"IT Retail Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#3eb676","headerLinkColor":"#ffffff","headerLinkHoverColor":"#55d993","headerLinkHoverBGColor":"#55d993","headerBadgeColor":"#55d993"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/dfce0fc8-3068-41c7-837a-6b7d7b9e554e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYTUxMGE2Ny0xMjA0LTRiOWQtODFkOS1jNmYzY2Q4ODRmYjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRmY2UwZmM4LTMwNjgtNDFjNy04MzdhLTZiN2Q3YjllNTU0ZSI6WyJyZWFkIl19LCJleHAiOjE2NTY4Nzk4MDEsIm5iZiI6MTY1Njg3OTIwMX0.BMorye-M_dVarVpS3J5fjw3iaiJ3MfqVbsJJ4GN8fnI&client=1a510a67-1204-4b9d-81d9-c6f3cd884fb8&mode=fit","logoId":"dfce0fc8-3068-41c7-837a-6b7d7b9e554e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the IT Retail Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the IT Retail Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9e4c1c6b-fe43-4751-9282-16d68618a244/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYTUxMGE2Ny0xMjA0LTRiOWQtODFkOS1jNmYzY2Q4ODRmYjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjllNGMxYzZiLWZlNDMtNDc1MS05MjgyLTE2ZDY4NjE4YTI0NCI6WyJyZWFkIl19LCJleHAiOjE2NTY4Nzk4MDEsIm5iZiI6MTY1Njg3OTIwMX0.kO4R8gKBBB72O2qSkumGxPk1PvD2SzTZCNADCvBKCpw&client=1a510a67-1204-4b9d-81d9-c6f3cd884fb8&height=300&mode=fit","bannerMediaApiFileId":"9e4c1c6b-fe43-4751-9282-16d68618a244","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"itr","projectId":10003,"serviceDeskId":4,"name":"IT Retail Support","description":"Welcome! You can raise a support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"12","name":"RMA","descriptionHtml":"","callToAction":"RMA","introHtml":"","icon":10551,"iconUrl":"https://itretail.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"9","name":"Training Request","descriptionHtml":"","callToAction":"Training Request","introHtml":"In need of training or guidance on features? Select this to request a training session.","icon":10482,"iconUrl":"https://itretail.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"10","name":"Licensing or Billing","descriptionHtml":"Please do not put credit card information in the request.","callToAction":"Licensing or Billing","introHtml":"Have questions about licensing or need to change billing? Select this to request assistance.","icon":10484,"iconUrl":"https://itretail.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"58","name":"Onboarding ","descriptionHtml":"","callToAction":"Onboarding ","introHtml":"","icon":10507,"iconUrl":"https://itretail.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"11","name":"New Feature or Enhancement Request","descriptionHtml":"","callToAction":"New Feature or Enhancement Request","introHtml":"Have an idea for a product improvement? Select this to request improvements to our products and services.","icon":10551,"iconUrl":"https://itretail.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[4,9,10],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"Please help us by providing as much detail as possible so we can better serve you. Thank you for your cooperation and understanding.","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10521,"iconUrl":"https://itretail.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[4,9,10],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10528,"iconUrl":"https://itretail.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"Please help us by providing as much detail as possible so we can better serve you. Thank you for your cooperation and understanding.","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10546,"iconUrl":"https://itretail.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[4,9,10],"key":""}],"reqGroups":[{"id":4,"name":"IT Retail Market"},{"id":9,"name":"IT Retail Pro"},{"id":10,"name":"IT Retail Enterprise"}],"orderMapping":{"9":[11,6,1],"10":[11,6,1],"11":[58,12],"8":[1],"4":[1,11,6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7e859d56-1b3d-3656-84e2-67d67aed9a95","appLinkName":"System Confluence","appLinkUrl":"https://itretail.atlassian.net/wiki","spaceKey":"ITR","spaceName":"Support Team","spaceUrl":"https://itretail.atlassian.net/wiki/spaces/ITR","isServer":false},"labels":[],"projectKey":"ITR","serviceDeskId":4},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://itretail.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}